E-Commerce Customer Service
Outsourced online customer service during e-commerce peak promotions
Call Centre
Professional call centre services that connect customers and businesses efficiently, with a standardised knowledge base and service workflow
Call CentreSmart Telesales
Call Centre: an omnichannel intelligent customer service hub
Core Strengths
Comprehensive assurance
24/7 Around-the-clock ServiceMultilingual support covering customers worldwide
High-performing Team500+ professional agents with an average response time under 30 seconds
Data-drivenReal-time analytics that lift customer satisfaction
Service Scope
Multichannel business support
Customer SupportPre-sales enquiries, after-sales service, and technical support
TelemarketingTargeted outbound calls, customer acquisition, and sales conversion
Complaint HandlingFast response with a resolution rate above 95%
Multichannel IntegrationPhone, email, live chat, and social media in one place
Applications
Telecom Operator Customer Service
Round-the-clock 7×24 service covering customer enquiries, service guidance, fault reporting and closed-loop ticket handling, fully supporting the operator's customer service system.
ETC Telemarketing
Driving ETC market growth with ETC product promotion and application advisory services for customers
Insurance Telemarketing
7×24 service providing product recommendations and application advisory services to customers
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